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Terms of Service: UK Addendum.

Effective September 24, 2026 · Supercomplicated LLC

Last updated: 24 September 2026

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A1. Who this Addendum applies to

1. UK consumers. Where United Kingdom law applies to your use of the Service and you are

an individual using it wholly or mainly outside your trade, business, craft, or profession,

this Addendum applies to you. Sections A3 to A11 exist because certain UK statutory

protections, where they apply, cannot be contracted away.

1. Business users are not covered by Sections A3 to A11. If you use the Service in the

course of a business — including every trainer, coach, studio, gym operator, or other

professional using HeyFitt for Trainers, and any company, partnership, or sole trader —

you are not a consumer for these purposes. **Sections 20 and 21 of the Terms apply to

you in full**, including the arbitration agreement, the class action waiver, Massachusetts

governing law, and exclusive Massachusetts venue. Section A2 applies to you.

1. If you are a consumer for some dealings with HeyFitt and a business user for others, this

Addendum applies only to the dealings in which you act as a consumer.

A2. Governing law

1. **These Terms and any dispute arising out of them or the Service are governed by the laws

of the Commonwealth of Massachusetts and applicable U.S. federal law**, without regard to

conflict-of-laws rules. Questions concerning the existence, powers, internal affairs,

governance, or corporate acts of HeyFitt and its affiliates are governed by the laws of the

State of Delaware.

1. The one limit on Section A2.1, for UK consumers. Where you are a consumer resident in

the United Kingdom, that choice of law does not deprive you of the protection of provisions

of the law of the United Kingdom that cannot be derogated from by agreement. Those

provisions apply in addition to the law chosen above; Massachusetts and Delaware law govern

everything else.

A3. Where disputes are heard

1. HeyFitt's claims against you, and your claims where you are a business user, are heard

exclusively in the state courts located in Middlesex County, Massachusetts, or the United

States District Court for the District of Massachusetts, and you consent to the personal

jurisdiction of those courts.

1. Your claims, where you are a UK consumer. You may bring proceedings in the courts of

Massachusetts under Section A3.1, and you may instead bring them in the courts of the part

of the United Kingdom in which you live. HeyFitt may bring proceedings against you only in

the courts of the part of the United Kingdom in which you live, or in Massachusetts where

you have agreed to that forum in writing after the dispute arose.

1. Arbitration is available to you, and is not required of you. Section 20 of the Terms

(arbitration and class action waiver) does not apply to a UK consumer unless you choose it

after a dispute has arisen. If you do choose it, Section 20 governs that arbitration in

full. Your decision not to arbitrate is not a breach of the Terms and does not affect any

other right you have under them.

A4. Your statutory rights

1. The Service is supplied to consumers subject to the Consumer Rights Act 2015. Where the

Service is supplied as a digital service, it must be of satisfactory quality, fit for a

purpose made known to us, and as described. Where we supply a service, it must be performed

with reasonable care and skill.

1. Nothing in the Terms excludes or restricts those rights, or any remedy for their breach.

Where a provision of the Terms would do so, it does not apply to you to that extent, and the

remainder of that provision and of the Terms continues in force.

1. Advice about your statutory rights is available from Citizens Advice or your local Trading

Standards service.

A5. Liability

1. HeyFitt does not exclude or limit its liability for death or personal injury caused by

its negligence, for fraud or fraudulent misrepresentation, or for any other liability that

cannot be excluded or limited under the law of the United Kingdom. Section 18 of the Terms

is read subject to this paragraph.

1. Subject to Section A5.1, Section 18 of the Terms applies in full, including its

exclusions of indirect and consequential loss and its cap on aggregate liability.

1. What HeyFitt is not responsible for. HeyFitt is a place to find someone to train with.

It does not screen, vet, verify, or background-check members; it does not supervise

training; it is not a party to any arrangement you make with another member; and it does not

own, operate, or control any gym. Sections 4 to 8 of the Terms set this out and are not

modified by this Addendum. Your assumption of risk under Sections 5 and 7 stands, save that

it does not extend to any liability described in Section A5.1.

A6. Ending the agreement

1. You may close your account at any time, as Section 16 of the Terms provides.

1. Where you have paid for a service that has not yet been supplied, your cancellation rights

under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations

2013 apply. Where you ask us to begin supplying a digital service during the cancellation

period, you may be required to pay for what has been supplied up to the point of

cancellation.

1. HeyFitt may suspend or end your access as Section 16 of the Terms provides. Where we do so

other than for your breach, and you have paid for a period that has not been supplied, we

will refund the unsupplied part.

A7. Complaints

1. Write to us first. Our legal inbox is the fastest route and is named in Section 20.1 of the

Terms. We aim to respond within thirty (30) days.

1. If we cannot resolve your complaint, you may be able to use an alternative dispute

resolution scheme, and you may bring proceedings under Section A3.2. Using a complaints

process is not a condition of your right to go to court.

A8. Price changes, and charging for what is free today

1. Section 15 of the Terms applies to you, with the additions below. We may introduce

fees for features that are free today and change the price of paid features.

1. Notice and your right to leave. Where a change increases a recurring amount you pay, we

will give you at least thirty (30) days' notice, and **you may cancel before the change

takes effect without penalty and without paying the increase**. Where a feature you are

using becomes payable, you will not be charged for it unless you choose a paid plan.

1. A price we have already taken payment for does not change mid-period. A change applies

from your next renewal, not to a period you have already paid for.

A9. If we withdraw the Service

1. Notice. Where we discontinue the Service or a paid feature generally, we will give you

notice we consider reasonable in the circumstances, and we may act immediately where we

consider it necessary — including for security, safety, legal, regulatory, fraud, or abuse

reasons, or where notice is not practicable.

1. Your data. Before access ends we will make a reasonable effort to offer you an export of

the information associated with your account in a commonly used, machine-readable format.

This is in addition to, and does not replace, your right of access and your right to data

portability under UK data protection law, which you may exercise at any time.

1. Refunds. Where you have paid for a period or an allowance we do not supply, **we will

refund the amount you paid for the part not supplied.** This obligation is not conditional

on anything, and Section A5.1 is unaffected. Where we end your access because you breached

the Terms, no refund is due for the unsupplied part.

A10. How long we keep your information

1. Section 25 of the Terms describes why we retain information and for how long. **That

retention is subject to UK data protection law, which this Addendum does not and cannot

displace.**

1. You have the right to ask us to erase your personal data, and the right to object to

processing, to restrict it, to access it, and to receive a copy of it. Where an exception

applies — for example where we must keep records to comply with a legal obligation, to

establish or defend legal claims, or to keep a banned account from returning — we will tell

you which one and keep only what that purpose needs.

1. Information that has been aggregated or anonymised so that it no longer identifies you is

not personal data, and we may keep and use it indefinitely.

A11. Promotions, offers, and advertising

1. Consent, where the law requires it. Where we use your personal data to select

advertising, offers or recommendations for you, and UK law requires your consent for that

use, we will ask for your consent first and you may refuse or withdraw it at any time.

Withdrawing consent is free, takes effect for the future, and does not affect your use of

the Service.

1. We do not hold information about your health. HeyFitt asks for none and has no field

for one — no injuries, conditions, medications or body measurements. What you log is the

exercise and the weight on the bar, which records what you lifted rather than anything

about your body, and we do not treat it as special category data. If we ever introduce a

feature that collects health information, we will obtain your explicit consent first,

and a separate explicit consent before any of it is used to select advertising. Health

information a trainer records about you belongs to that trainer as controller, not to us.

1. Direct marketing. You may object to direct marketing at any time and we will stop.

There is no exception to this right and you do not have to give a reason.

1. Our Privacy Policy is the description of record of what we actually do with your

information. Where this Section and the Privacy Policy differ, the Privacy Policy governs,

and we will update it before we begin any use it does not describe.

A12. Everything else

1. Every other provision of the Terms applies to you unchanged, including Section 9 (your

content and the licence you grant), Section 10 (prohibited conduct), Section 12 (our

intellectual property), Section 19 (indemnification), and Section 22 (changes to the Terms).

1. Severability. If any provision of this Addendum is held to be unenforceable, that

provision is severed and the remainder of this Addendum and of the Terms continues in force.

Section 20.9 of the Terms does not apply to this Addendum.

1. This Addendum is written in English, and English is the language of any dispute under it.

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